FAQ

We are based in London, United Kingdom but we do ship worldwide to most countries for free!

On average it takes 5-10 for your order to arrive from dispatch. However, in some cases, it may take up to 3 weeks for your order to arrive depending on the country.

If your order hasn't arrived in the estimated delivery times, please send us an email at info@bohmelondon.co.uk and we will get back to you within 24 hours.

We offer free shipping to United Kingdom, and we can deliver to most countries around the world.

Bohme London adheres to highest industry standards in order to protect your personal information with the best security solutions. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the internet for processing payments safely.

If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order.

Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

If you have misspelled or auto-filled your address incorrectly, please email us ASAP at info@bohmelondon.co.uk and provide your new address.

We will send you a tracking number once your order is shipped out. You will be able to track it directly on our tracking page

No! Bohme ships to our customers with duty & taxes paid. No bad surprises

To initiate a return, please reach out to us at info@bohmelondon.co.uk and we will assist you through the necessary steps.

Firstly, we are so sorry to hear this! We do ship all orders with bubble bags and packaging to protect your items but in rare cases your item(s) may arrive damaged, please

email us at info@bohmelondon.co.uk and we will immediatly ship you a new order completly free of charge.

1. Credit Card 

From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. 

2. Debit Visa Card

Online purchases made with Debit Visa Card will be processed as a credit card, and will take around 5-10 business days for the refund amount to appear on your end. 

3. Paypal

Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund on your bank account.

If you haven't found your answer, please do not hesitate to get in touch with us

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